caps lock, n, and b keys stopped working

[Gudrun66]

Same issue here model is hp15-bs0xx.

All suggested steps did not succeed. 

Please help to fix this issue

[Jeet_singh]

@Gudrun66,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues with the caps lock and few other keys are not working. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Have you tried to connect an alternate keyboard and check if that works.

Have you tried to follow the steps suggested from the previous post? If you have and still having the issue this could be a possible hardware failure.

In this scenario, I will share you a private message with details. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂

[simrannaigam]

Hi even i too have the same issue , my laptop model when i typed  msinfo32 in run shows "HP Laptop 15-bs0xx". i tried following things . 1.created a new user , but still the problem is same. 2.pressed win + X went o device manager and tried to uninstall the keyboard driver , but still its same. all keys are working except capslock , n , b . please help me

[Abhi34]

Please help me i have same problem with my laptop. Keyboard test is failed. B,n, 7 numpad key, delete,capslock not working.

[TEJ1602]

@Abhi34, Welcome to HP Support Community!

Seems like a hardware issue. I would recommend you try our other support options.

Follow the steps below to reach out to our HP Support team:

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 

Thank you. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

[Kanak007]

is this problem solve or not?actually I have faced same problem now?