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‎11-03-2019 04:19 AM

HP Recommended
Product: probook s
Operating System: Microsoft Windows 7 (32-bit)

hi, i've installed a new hard dive in my probook S, when i try to install Windows 7, setup gets to 'expanding files' and then returns

'cd/dvd driver missing' (the BIOS does not have system recovery). I am bewildered by this, the system can clearly boot from the dvd drive so there must be a driver installed - any ideas?

3 REPLIES 3

‎11-03-2019 07:40 AM

HP Recommended

Hi:

 

There are only a handful of errors in the W7 installation program.

 

Usually when you get that error, there is a problem with the installation media.

 

If you made the installation DVD yourself, it could be either an incomplete ISO file or a bad burn of the DVD.

 

https://support.microsoft.com/en-us/help/952951/error-a-required-cd-dvd-device-driver-is-missing-whe...

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‎11-04-2019 06:28 AM

HP Recommended

thank you Paul, i've contacted HP, they're sending me new installation media - keep you posted.

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‎11-04-2019 07:00 AM

HP Recommended

You're very welcome.

 

Hopefully, that will take care of the issue.

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