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‎09-19-2026 09:36 PM

HP Recommended
Product: Dragonair Chromebook is an HP Chromebook x360 14c-ca0053dx
Operating System: Chrome OS

Chrome OS missing or damaged is on my screen after I dropped it I download recovery image using a brand new chromebook and it worked but now I have dropped it again same chrome OS missing or damage so I do the same thing an it fails when I try downloading recovery image so I use an HP laptop and it doesn't let me download the image so I go back to the new chromebook with a NEW USB and it still fails I have no idea what to do now.

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1 REPLY 1

‎09-21-2026 03:06 AM

HP Recommended

Hi @mecool227,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the serial number and product ID of the device via private chat?

 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi

I'm an HP Employee.


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