chrome book restoration not working getting error message

[momchristina]

I have a chrome book model 11a-na0015wm.  It suddenly stopped working right.  I went through trying the restoration process several times and even bought a new usb drive.  When I insert the usb drive with the chrome extension restoration on it, it starts the process and then another error comes up saying "An unexpected error has occurred.  Please refer to the URL for troubleshooting tips http://www.google.com/chromeos/recovery.  There really is no additional help at that link.  Would anyone have any more ideas on how to fix it?

[Raj_05]

Hi @momchristina,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing some frustration with your Chromebook's restoration process. Let's try to troubleshoot this.

• Ensure USB Drive Compatibility: Make sure that the USB drive you're using is compatible with your Chromebook and properly formatted. Chromebooks typically require a specific format (usually FAT32 or exFAT) for the recovery process to work. You may want to try formatting the USB drive again before creating the recovery media.
• Verify Chromebook Model: Double-check that you're using the correct recovery image for your specific Chromebook model (11a-na0015wm). Using the wrong recovery image could potentially cause errors.
• Check USB Port: Try using a different USB port on your Chromebook to rule out any issues with the port itself.
• Download Fresh Recovery Image: Sometimes the recovery image on the USB drive can get corrupted during the creation process. Download a fresh copy of the recovery image from the official Chrome OS recovery page and recreate the recovery media on your USB drive.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[momchristina]

Thank you so much for your help!  This gives me some hope again.  I did even purchase a new usb, but I cannot seem to tell if it is the kind you recommended.  Going to purchase the correct type and try again

[Raj_05]

Hi @momchristina,

Thank you for your response, 

Is there anything else that I can help you with today?
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support 

[momchristina]

So I bought a second new usb drive (the kind you said to get) and went through the whole recovery process again and am still getting 

[Raj_05]

Hi @momchristina,

Thank you for your response, 

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support