I have a Chromebook x360 model 11-ae027nr. The device was last used in June for school work and then was not charged for a few months. When we tried to use it again at the end of August we cannot get it to turn on. If it is not connected to a power supply it does nothing. When connected to a power supply the amber light appears indicating it is charging. When the power button is pressed the white light flashes and the screen will flash black. I have already tried a hard reset and that did not change anything. I was going to attempt a system recovery. I downloaded the recovery utility on a different device but the utility does not recognize the model number for my chromebook. Any suggestions or assistance would be greatly appreciated.
Thank you for trying to help. The chromebook does not have any damage that I can see and the lights come on when it is connected to the charger. I have tried the hard reset a few times and nothing changes. When I try to turn on the power all that happens is the screen flashes black.
Since you have already tried most of the troubleshooting steps to resolve this issue.
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
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