code d'erreur : (0x80096004)

[Youen-29]

Hello. Mise a jour erreur 0x80096004

[Raj_05]

Hi @Youen-29,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error code 0x80096004 typically occurs when there is an issue verifying the digital signature of a file during a Windows update or installation. This may be due to corrupted files, outdated certificates, or a system issue. Here’s how to troubleshoot and resolve it on your HP Pavilion dv6-1225sf Entertainment Notebook PC.

Run the Windows Update Troubleshooter

• Windows 10/11:
  1. Go to Settings > System > Troubleshoot > Other troubleshooters.
  2. Find Windows Update and click Run.
• Follow the prompts and let it resolve any detected issues.

Manually Reset Windows Update Components

• Open Command Prompt as Administrator:
  1. Press Win + R, type cmd, and press Ctrl + Shift + Enter.
  2. Enter the following commands one by one:

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
 

1. Restart your PC and try updating again.

Check for Corrupted System Files

• Use the System File Checker (SFC) and DISM tools:
  1. Open Command Prompt as Administrator.
  2. Run:

sfc /scannow

• Let it complete and fix any file integrity issues.
• Then run:

[Raj_05 · Accepted solution]

DISM /Online /Cleanup-Image /RestoreHealth
 

• Restart your PC and retry the update.

Update Root Certificates

Sometimes outdated root certificates can cause signature verification issues:

• Download and install the Microsoft Root Certificate Update from the official Microsoft Update Catalog.
• Alternatively, ensure your system date and time are correct, as incorrect settings can cause certificate errors.

Manually Install the Update

• Visit the Microsoft Update Catalog and search for the KB (Knowledge Base) number of the update causing the issue.
• Download and manually install the update.

Clear Trusted Root Certification Cache (Optional)

• In Command Prompt (Admin), run:

certutil -setreg chain\ChainCacheResyncFiletime @now
 

• Restart the system and retry the update.

Ensure the BIOS is Updated

Outdated BIOS firmware may conflict with certain updates.

• Visit the HP Support Website to download the latest BIOS version for your HP Pavilion dv6-1225sf.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support