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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- code d'erreur : (0x80096004)

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11-27-2024 03:25 PM
Hello. Mise a jour erreur 0x80096004
Solved! Go to Solution.
Accepted Solutions
11-30-2024 06:25 AM
DISM /Online /Cleanup-Image /RestoreHealth
- Restart your PC and retry the update.
Update Root Certificates
Sometimes outdated root certificates can cause signature verification issues:
- Download and install the Microsoft Root Certificate Update from the official Microsoft Update Catalog.
- Alternatively, ensure your system date and time are correct, as incorrect settings can cause certificate errors.
Manually Install the Update
- Visit the Microsoft Update Catalog and search for the KB (Knowledge Base) number of the update causing the issue.
- Download and manually install the update.
Clear Trusted Root Certification Cache (Optional)
- In Command Prompt (Admin), run:
certutil -setreg chain\ChainCacheResyncFiletime @now
- Restart the system and retry the update.
Ensure the BIOS is Updated
Outdated BIOS firmware may conflict with certain updates.
- Visit the HP Support Website to download the latest BIOS version for your HP Pavilion dv6-1225sf.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator
11-30-2024 06:25 AM
Hi @Youen-29,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Error code 0x80096004 typically occurs when there is an issue verifying the digital signature of a file during a Windows update or installation. This may be due to corrupted files, outdated certificates, or a system issue. Here’s how to troubleshoot and resolve it on your HP Pavilion dv6-1225sf Entertainment Notebook PC.
Run the Windows Update Troubleshooter
- Windows 10/11:
- Go to Settings > System > Troubleshoot > Other troubleshooters.
- Find Windows Update and click Run.
- Follow the prompts and let it resolve any detected issues.
Manually Reset Windows Update Components
- Open Command Prompt as Administrator:
- Press Win + R, type cmd, and press Ctrl + Shift + Enter.
- Enter the following commands one by one:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
- Restart your PC and try updating again.
Check for Corrupted System Files
- Use the System File Checker (SFC) and DISM tools:
- Open Command Prompt as Administrator.
- Run:
sfc /scannow
- Let it complete and fix any file integrity issues.
- Then run:
HP Support Community Moderator
11-30-2024 06:25 AM
DISM /Online /Cleanup-Image /RestoreHealth
- Restart your PC and retry the update.
Update Root Certificates
Sometimes outdated root certificates can cause signature verification issues:
- Download and install the Microsoft Root Certificate Update from the official Microsoft Update Catalog.
- Alternatively, ensure your system date and time are correct, as incorrect settings can cause certificate errors.
Manually Install the Update
- Visit the Microsoft Update Catalog and search for the KB (Knowledge Base) number of the update causing the issue.
- Download and manually install the update.
Clear Trusted Root Certification Cache (Optional)
- In Command Prompt (Admin), run:
certutil -setreg chain\ChainCacheResyncFiletime @now
- Restart the system and retry the update.
Ensure the BIOS is Updated
Outdated BIOS firmware may conflict with certain updates.
- Visit the HP Support Website to download the latest BIOS version for your HP Pavilion dv6-1225sf.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator