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HP Recommended
HP Pavilion dv6-1225sf Entertainment Notebook PC

Hello. Mise a jour erreur 0x80096004

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

DISM /Online /Cleanup-Image /RestoreHealth
 

  • Restart your PC and retry the update.

Update Root Certificates

Sometimes outdated root certificates can cause signature verification issues:

  • Download and install the Microsoft Root Certificate Update from the official Microsoft Update Catalog.
  • Alternatively, ensure your system date and time are correct, as incorrect settings can cause certificate errors.

Manually Install the Update

  • Visit the Microsoft Update Catalog and search for the KB (Knowledge Base) number of the update causing the issue.
  • Download and manually install the update.

Clear Trusted Root Certification Cache (Optional)

  • In Command Prompt (Admin), run:

certutil -setreg chain\ChainCacheResyncFiletime @now
 

  • Restart the system and retry the update.

Ensure the BIOS is Updated

Outdated BIOS firmware may conflict with certain updates.

  • Visit the HP Support Website to download the latest BIOS version for your HP Pavilion dv6-1225sf.


I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator

View solution in original post

2 REPLIES 2
HP Recommended

Hi @Youen-29,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Error code 0x80096004 typically occurs when there is an issue verifying the digital signature of a file during a Windows update or installation. This may be due to corrupted files, outdated certificates, or a system issue. Here’s how to troubleshoot and resolve it on your HP Pavilion dv6-1225sf Entertainment Notebook PC.

 

Run the Windows Update Troubleshooter

  • Windows 10/11:
    1. Go to Settings > System > Troubleshoot > Other troubleshooters.
    2. Find Windows Update and click Run.
  • Follow the prompts and let it resolve any detected issues.

Manually Reset Windows Update Components

  • Open Command Prompt as Administrator:
    1. Press Win + R, type cmd, and press Ctrl + Shift + Enter.
    2. Enter the following commands one by one:

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
 

  1. Restart your PC and try updating again.

Check for Corrupted System Files

  • Use the System File Checker (SFC) and DISM tools:
    1. Open Command Prompt as Administrator.
    2. Run:

sfc /scannow

 

  • Let it complete and fix any file integrity issues.
  • Then run:
Raj_05
HP Support Community Moderator
HP Recommended

DISM /Online /Cleanup-Image /RestoreHealth
 

  • Restart your PC and retry the update.

Update Root Certificates

Sometimes outdated root certificates can cause signature verification issues:

  • Download and install the Microsoft Root Certificate Update from the official Microsoft Update Catalog.
  • Alternatively, ensure your system date and time are correct, as incorrect settings can cause certificate errors.

Manually Install the Update

  • Visit the Microsoft Update Catalog and search for the KB (Knowledge Base) number of the update causing the issue.
  • Download and manually install the update.

Clear Trusted Root Certification Cache (Optional)

  • In Command Prompt (Admin), run:

certutil -setreg chain\ChainCacheResyncFiletime @now
 

  • Restart the system and retry the update.

Ensure the BIOS is Updated

Outdated BIOS firmware may conflict with certain updates.

  • Visit the HP Support Website to download the latest BIOS version for your HP Pavilion dv6-1225sf.


I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.