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computer does not work

HP Notebook Model 15-1387wm / HP Notebook - 15-r131wm (ENERGY STAR)
Microsoft Windows 10 (32-bit)

computer worked fine but I got edited* and banged fist on keyboard - screen went blank. Ran diagnostics and got a 24 character error code:


OXTTXQ - 95A9N1 - MFPURA - 61ER03


and was given an HP website to go to, which I did, but was just brought back to their main page - no joy. Any help would be appreciated, thank you!  Also, not sure if system is 32 or 64 bit


HP Support Agent
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HP Recommended

computer does not work



Thank you for posting your query on HP Community,


As you've performed the hardware test and it resulted with the failure ID: 0XTTXQ-95A9N1-MFPURA-61ER03 

Here's what the ID represents: Hard Disk 1 Full Test Failure


This clearly indicates a possible hardware failure. I would recommend you contact our HP support for further assistance.

If the issue occurred after an accident (such as dropping it on the floor, etc.) there could be a additional charges in such cases to get the computer repaired via HP service centers. 

You could purchase the part from HP, use the HP Parts surfer to identify the part: Click here & order it via the HP Parts store (Click here) or alternatively, Contact HP for setting up an order/service via phone support  


As this is a hardware issue, please reach out to the HP Support in your region regarding the service options for your computer.


Hope this helps!


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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