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‎08-13-2020 08:25 AM

HP Recommended

Hello Paul,

 

Removing the Optane Memory worked.  Once I rebooted, the system then saw all of the partitions including the 1 TB hard drive.  As you instructed, I deleted all partitions and was able to do a fresh reinstall of W10 in the unallocated space.  Wasn't sure I needed to but I also followed up with the HP cloud recovery usb.  My system is up and running.  I will certainly be looking into a NVMe M.2 SSD replacement.  

 

Many thanks for your patience and assistance.

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‎08-13-2020 08:30 AM - edited ‎08-13-2020 08:30 AM

HP Recommended

Anytime.

 

That is great news.

 

The cloud recovery tool is useful because it basically factory resets your notebook.

 

You might be able to use it on the NVMe drive, but make sure your hard drive is disconnected when you do, or it will reinstall W10 on the hard drive.

 

You may also have to remove W10 from the hard drive or it will always try to boot from the sata drive, not the nvme one.

 

The other thing you can do is to forget about the hard drive, and just buy a large enough size NVMe drive for your needs.

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