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‎04-24-2024 11:39 PM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D118AV)
Product number
50V75UA
Product name
HP Laptop 15-dy2046nr
computer freezing, tried running HP PC Hardware Diagnostic computer test and froze again on Fast CPU stress test. When i restart sometimes it comes on not for long, and sometimes it stays on a black screen. Every once in a while the screen glitches or blinks a little. i thought it could just be the display or screen but with it freezing i dont think so.
Category:
1 REPLY 1

‎04-25-2024 03:28 PM

HP Recommended

When hardware diagnostics fail or will not run to completion, there is little or nothing you can do to fix that.  If the hardware failing is easily replaceable, like a removable battery or internal drive, that can be corrected.  But processors and video chips are soldered to the motherboard and can't be replaced.

 

You could connect an external monitor to see if it has the same display issues -- but my guess is it will, indicating a video hardware failure in the laptop.



I am a volunteer and I do not work for, nor represent, HP
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