computer not working

[Deltaherbs123]

My computer stopped responding after I alt tab out of a game called Valorant so i force restart and i tried to turn it back on but it was black screen. Now I think i Restarted it too much and now it is stuck on the HP loading screen Please help

[Deltaherbs123]

i need it to present something soon 💔

[WAWood]

@Deltaherbs123 

The HP Logo is contained in the firmware of the motherboard so displaying it does not require using the hard drive extensively. But, if your PC boot process does not get beyond that, this could be an indication that the hard drive has died -- as it then would not be able to find or load the Windows boot files.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu.
3) press the Function key for testing the hard drive (usually F2) and let it run.

Please report back the test results.

[Deltaherbs123]

I tested the drive thing and it passes both test but none of it works and it always goes back to automatic repair then back to HP loading screen every time and it been like this for 5-6 hours now. 

[WAWood]

@Deltaherbs123 

Automatic Repair is Microsoft's way of telling you that Windows got really corrupted and it is trying to repair itself -- which it will never do and will continue in this looping until you get fed up and turn it off.  When you turn it back on, this will start all over again.

Your recourse now is to read the info below about using external media to do a factory reset:

The ways to do an external factory reset are the following:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy

Each of these is discussed in some detail below ...

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link: https://support.hp.com/us-en/document/c06162205

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

These work the same as the factory reset described above.

[Deltaherbs123]

is there any easier way to make it work? 

[WAWood]

@Deltaherbs123 

Unfortunately -- no -- because Windows is so corrupted that it is unable to repair itself.

[Deltaherbs123]

I dowloaded the thing you told me to and the HP logo with the circle dots loading thing is now stuck. What should I do?

[Deltaherbs123]

My computer is also heating up and the LED light is on