computer screen says that it is fully charged (100%) but the light is still orange

[Theodore33]

Hello,

I have just bought HP 240 G7, when it charges fully at 100% the screen indicates that it is fully charged but the light remains orange instead of white.

Does it mean that there are some problems with my battery?

I have Windows 10,

BIOS updated, I uninstalled things under battery section and then reinstalled but it does not work.

Thank you in advance.

P.S my battery level drops from 100 to 93 % after 15 minutes.

[WAWood]

@Theodore33 

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp