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HP Recommended
HP Omen 15-en0001AX
Microsoft Windows 10 (64-bit)

whenever i plugged in my laptop its performance decreases with fps ,becomes unable to play games.they lag a lot.on battery laptop works fine

on battery

UserBenchmarks: Game 11%, Desk 64%, Work 11%
CPU: AMD Ryzen 5 4600H - 71.3%
GPU: AMD RX Vega 8 4000 (iGPU) - 6.9%
SSD: WDC PC SN730 SDBPNTY-512G-1006 512GB - 205.7%
RAM: Hynix HMA81GS6DJR8N-XN 1x8GB - 51.4%
MBD: HP OMEN Laptop 15-en0xxx

on power

UserBenchmarks: Game 5%, Desk 63%, Work 5%
CPU: AMD Ryzen 5 4600H - 44.1%
GPU: AMD RX Vega 8 4000 (iGPU) - 3%
SSD: WDC PC SN730 SDBPNTY-512G-1006 512GB - 162.6%
RAM: Hynix HMA81GS6DJR8N-XN 1x8GB - 28.5%
MBD: HP OMEN Laptop 15-en0xxx

1 REPLY 1
HP Recommended

@omen223322

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes to the settings of your PC prior to the issue?

While you respond to that, let's try these steps: 

  • 1. Go to Start, search for Device Manager, and open this result.
  • 2. Expand batteries.
  • 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
  • 4. Shut down the computer. 
  • 5. Disconnect the charger.
  • 6. Remove the battery. (only for removable battery)
  • 7. Hold down the power button for 1 minute.
  • 8. Insert the battery only. (only for removable battery)
  • 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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