critical service failed

[vishalprasth]

hi im vishalprasath the user of hp 15s gr0011au laptop in this laptop have an issue when im booting loading some time and it shows blue screen in this blue screen error code critical service failed please tell the solution

and it shows blue screen  

[Anand_Andy]

Hi @vishalprasth,

Welcome to the HP Support Community

I understand you are getting an error message Critical Service Failed on your HP 15-Gw0000 Laptop PC. Not to worry I will help you to get a resolution to resolve the issue.

This error is usually caused by a missing or corrupted device driver, or incompatibility issues with a newly installed hardware or driver.

For better clarity and to assist you better I would require more information regarding this:

• Did any hardware changes take place on the laptop recently?
• Is the power cord connected directly to a working wall outlet?

Meanwhile, I recommend you perform the following steps to isolate the issue and arrive at a fix: 

Step 1: Hard reset 

• Power off the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop and check.

Step 2: Recovering the BIOS

• Turn off the computer, and then connect the power cord.
• Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

• Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
• If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.
• If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for only 2 to 3 seconds.
• If a BIOS recovery message repeatedly displays, continue to the next section to Recover the BIOS using a USB recovery drive.
• If a message that the computer improperly shut down or a boot problem is detected displays, follow the on-screen instructions to resolve the error.
• If Windows starts, update to the latest BIOS version. Go to HP Notebook PCs - Updating the BIOS for more information.
• The HP BIOS Update screen displays and the recovery begins automatically.

You may also refer to the steps mentioned in this document: HP PCs - Error Messages Display on a Blue Screen (Windows 10)

Hope this helps! Keep me posted. 

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