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‎12-18-2023 02:43 PM - last edited on ‎12-18-2023 04:37 PM by Retired

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-d1 (53F53AV)

I left my laptop in class and my friend installed an custom OS and it removed all of my drivers, I can't plug headphones neither, can't change brightness of my screen and freshrate. Installed a game, it is working horrible bad. Cant do nothing, I'm broke and don't know what to do. Would you like guys to help me?

Category:
1 REPLY 1

‎12-18-2023 04:22 PM

HP Recommended

Hi:

 

If your notebook came with Windows from HP, the only suggestion I can offer would be to see if your notebook is supported by the HP cloud recovery tool.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Microsoft Store Apps

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