deaktop extension

[JohnMambo]

I have an HP Ryzen 7 laptop. I am doing a system run in preparation of a remote exam. I am getting a message to close the application *desktopextension*. On my laptop its showing that l do not have open extensions but when l do the system test run l continue to get the same message of close *desktopextension*

[A_Gayathri]

Hi @JohnMambo,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support