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‎10-09-2017 07:15 PM - last edited on ‎10-09-2017 07:21 PM by Retired

HP Recommended

i cant delete idmshellExt.dll even after following commands you posted earlier to someone like me.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-10-2017 02:30 PM

HP Recommended

Hello, @cornietheenthus - Greetings!

 

Thanks for reaching out! I'd like to help 🙂

 

I see that you are trying to delete idmshellExt.dll. To assist you with this issue, I'd like to know the following details:

 

1) What is the product number or model number of your HP product? If unsure, please check: http://hp.care/2oPCMBG  

2) What is the operating system on your PC? 

 

Also, this file is generally associated with the trojan programs. Did you try to run an antivirus program on your PC? If not, try to run an antivirus program and check.

 

Let me know how that goes!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-10-2017 02:30 PM

HP Recommended

Hello, @cornietheenthus - Greetings!

 

Thanks for reaching out! I'd like to help 🙂

 

I see that you are trying to delete idmshellExt.dll. To assist you with this issue, I'd like to know the following details:

 

1) What is the product number or model number of your HP product? If unsure, please check: http://hp.care/2oPCMBG  

2) What is the operating system on your PC? 

 

Also, this file is generally associated with the trojan programs. Did you try to run an antivirus program on your PC? If not, try to run an antivirus program and check.

 

Let me know how that goes!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No
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