depends on the laptop victus

[olzhaska]

1. 1. when you click on the Internet icon on the panel, the laptop task completely freezes for 2 seconds

2. after a while the video starts to freeze when watching online, only reinstallation helps,

the drivers are all updated, the latest version of windows 11 is installed

[Nal_NR]

Hi @olzhaska,

Welcome to the HP Support Community. 

I'd be happy to help you! 

It sounds like your HP Pavilion Laptop 15-cs2xxx is experiencing performance issues related to the internet connection and video playback. Here are some steps you can try to resolve these issues:

1. Internet Icon Freezing

When clicking the internet icon causes the laptop to freeze, it might be due to network driver issues or background processes interfering. Try these steps:

Update Network Drivers:

1. Open Device Manager (right-click the Start button and select Device Manager).
2. Expand the Network adapters section.
3. Right-click your network adapter and select Update driver.
4. Select Search automatically for updated driver software.

Disable Power Saving for Network Adapter:

1. Open Device Manager.
2. Expand the Network adapters section.
3. Right-click your network adapter and select Properties.
4. Go to the Power Management tab.
5. Uncheck Allow the computer to turn off this device to save power.
6. Click OK.

Check for Background Processes:

1. Press Ctrl + Shift + Esc to open Task Manager.
2. Go to the Startup tab.
3. Disable any unnecessary startup programs.
4. Restart your laptop and check if the issue persists.

2. Video Freezing Issues

If videos are freezing during playback, it might be related to hardware acceleration or network instability. Try these steps:

Disable Hardware Acceleration in Browser:

1. Open your browser (e.g., Chrome, Edge).
2. Go to Settings.
3. Search for Hardware acceleration.
4. Disable Use hardware acceleration when available.
5. Restart the browser.

Check Network Stability:

1. Ensure your internet connection is stable.
2. Run a speed test to check your internet speed.
3. If using Wi-Fi, try connecting via Ethernet to see if the issue persists.

Kindly check the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @olzhaska,

Please find the next set of steps below. 

Clear Browser Cache:

1. Open your browser.
2. Go to Settings.
3. Search for Clear browsing data.
4. Select Cached images and files and click Clear data.

Scan for Malware:

1. Run a full scan using Windows Defender or any other reliable antivirus software to ensure your system is not infected.

Reinstall Graphics Drivers:

1. Open Device Manager.
2. Expand the Display adapters section.
3. Right-click your graphics adapter and select Uninstall device.
4. Restart your laptop, and Windows should automatically reinstall the graphics drivers. Alternatively, download the latest drivers from the HP Support website or the GPU manufacturer's website.

Additional Steps

Reset Network Settings:

1. Go to Settings > Network & Internet > Status.
2. Scroll down and click Network reset.
3. Follow the prompts to reset your network settings.

Check for Windows Updates:

1. Go to Settings > Update & Security > Windows Update.
2. Click Check for updates and install any available updates.

Perform a Clean Boot:

1. Press Windows + R, type msconfig, and press Enter.
2. Go to the Services tab, check Hide all Microsoft services, and click Disable all.
3. Go to the Startup tab and click Open Task Manager.
4. Disable all startup items.
5. Restart your laptop and check if the issue persists.

If these steps do not resolve the issues, there might be deeper hardware or software problems. In that case, it would be best to contact HP Phone Support or visit an authorized service center for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.