deskjet plus 4100 all-in-one series

[Dave4411]

my printer and scanner won't print or scan removed from laptop then installed 123hp and it printed out the colour sheet but still won't print ? a document 

[Garp_senchau · Accepted solution]

@Dave4411, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP DeskJet Plus 4120 All-in-One Printer prints a color sheet but fails to print or scan documents, follow these steps to troubleshoot the issue:

Check Printer Connection and Setup

1. Ensure Connection: Confirm that the printer is correctly connected to your laptop. Use a USB connection or ensure the wireless network is active.
2. Printer Software Installation: Check that the HP software is properly installed. If you used 123.hp.com, ensure it set up the correct software for your printer model.
3. Printer Status: Verify that there are no error messages on the printer display and that it shows as "ready" on your computer.

Verify Printer Software Settings

Default Printer: Ensure that your HP DeskJet Plus 4120 is set as the default printer.

• Windows: Go to the Devices and Printers section in your Control Panel and right-click on your printer. Select Set as default printer.

Print Queue: Clear any stalled print jobs.

• Windows: Right-click on your printer icon in Devices and Printers and select See what’s printing. Cancel all documents.

Restart Printer Spooler:

• Open the Run dialog (Win + R).
• Type services.msc and press Enter.
• Find and right-click Print Spooler, then select Restart.

USB Connection:

• Ensure the USB cable is firmly connected and not longer than 2 meters (6.65 ft). Try using a different cable if necessary.

Update Drivers and Firmware

1. Update Printer Driver:
   • Visit the HP Support page.
   • Enter your printer model to find the latest drivers and firmware updates.
   • Download and install any newer versions.

Use HP Print and Scan Doctor

1. HP Print and Scan Doctor:
   • Download and run the HP Print and Scan Doctor, which can diagnose and fix issues automatically.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[Dave4411]

Thant you for your help with this problem.

[Garp_senchau]

Hey @Dave4411,

You're very welcome! 😊

If you run into any more issues or have questions down the line, feel free to reach out—we are always here to help!

Regards,