device manager continuously refreshes after win10 reinstall

[MJAY629]

1)device manager constantly refreshing after windows 10 reinstall to latest version. 2) USB drive is not recognized.

I have used the HP diagnostics, downloaded and installed all current drivers and run the health check. 

[Max3Aj]

@MJAY629, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Your HP Laptop 15-cc050wm is showing two symptoms after a Windows 10 reinstall:

• Device Manager constantly refreshing
• USB drives not being recognized

This typically indicates a deeper issue related to driver conflicts, hardware enumeration loops, or USB controller problems. Here's how to troubleshoot and resolve it:

Disconnect All External Devices

• Unplug all USB devices (drives, printers, hubs, etc.).
• If the issue stops, the problem is likely with one of the external USB devices or ports.

Boot into Safe Mode

To isolate whether a driver or service is causing the refresh:

• Press Win + R, type msconfig, go to the Boot tab, check Safe boot, and choose Minimal.
• Restart the laptop. 
  If Device Manager does not refresh in Safe Mode, it confirms a driver or software conflict.
• Exit Safe Mode after testing by unchecking the same option in msconfig.

Check for Faulty or Ghost USB Devices

• Open Device Manager.
• Enable viewing of hidden devices:

1. Click View > Show hidden devices.

• Expand the following:

1. Universal Serial Bus controllers
2. Human Interface Devices
3. Portable Devices

• Right-click and Uninstall any greyed-out or duplicate entries.
• Reboot the system.

Reinstall Intel Chipset and USB Drivers

The most likely culprit is the Intel chipset/USB 3.0 controller driver. HP's latest drivers sometimes don’t reinstall correctly after a clean Windows install.

Go to HP driver page for the 15-cc050wm:

HP Pavilion - 15-cc050wm Software and Driver Downloads | HP® Support

Download and install:

• Intel Chipset Installation Utility
• Intel USB 3.0 eXtensible Host Controller Driver
• Intel Management Engine Interface

Restart after installing each driver.
 

Disable "Automatically install drivers" (Temporary Test)

To stop Windows from overriding your working drivers:

• Press Win + R, type sysdm.cpl.
• Go to Hardware > Device Installation Settings.
• Select No (your device might not work as expected) and click Save.

Check BIOS Settings and Version

• Press Esc during boot → enter BIOS (F10).
• Load Optimized Defaults or Default Settings.
• Enable or verify that USB Legacy Support is Enabled.
• Save and exit.

Also, ensure the BIOS is up to date (check from HP support site).

Optional: Windows Clean Boot (If Still Not Resolved)

• Open msconfig.
• On the Services tab, check Hide all Microsoft services, then click Disable all.
• Go to Startup tab > Open Task Manager, disable all items.
• Reboot and test Device Manager behavior.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support