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regarding ho display and keyboard

1 REPLY 1
HP Recommended

Hi @musuka,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If you're experiencing display and keyboard issues on your HP Pc, here’s a comprehensive guide to help you troubleshoot both problems:

Display Issues

Common symptoms:

  • Black screen
  • Flickering or distorted display
  • Dead pixels

 

Try These Steps:

1. Hard Reset:

  • Turn off the laptop.
  • Unplug the charger and remove any peripherals.
  • Hold the power button for 15 seconds.
  • Plug it back in and power on.

 

2. External Monitor Test:

  • Connect your laptop to an external monitor via HDMI.
  • If the external display works, the issue is likely with the laptop screen or its connection.

 

3. BIOS Reset:

  • Turn on the laptop and press Esc repeatedly, then F10 to enter BIOS.
  • If the display works in BIOS, it's likely a software or driver issue.

 

4. Screen Replacement:

  • If the screen is cracked or dead pixels are spreading, you may need a replacement.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

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