disturb in start up on battary

[mic_windows-10]

window opening on battery power stops. Restart shows massage www.hp.com/go/techcenter/startup

[Sneha_01]

Hi @mic_windows-10,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're experiencing a startup issue with your HP laptop when running on battery power. Here’s how you can troubleshoot and potentially resolve this issue:

Troubleshooting Steps:

Check Power Settings:

• Make sure your power settings are configured correctly. Sometimes, laptops have power-saving settings that can affect performance.
• Go to Control Panel > Power Options (or Settings > System > Power & sleep in newer versions of Windows).
• Ensure that the power plan is set to a balanced or high-performance mode, especially when running on battery.

Update Drivers:

• Outdated or incorrect drivers can cause startup issues. Update your laptop's drivers, especially those related to power management and system stability.
• Go to Device Manager, right-click on devices and select Update driver.

BIOS Update:

• Check if there are any BIOS updates available for your HP laptop model on the HP support website.
• Install the latest BIOS update following the instructions provided. BIOS updates can sometimes resolve startup issues.

Battery Calibration:

• Perform a battery calibration if you haven't done so recently. This helps recalibrate the battery meter and ensure accurate power readings.
• Instructions for battery calibration can usually be found in your laptop's user manual or on the manufacturer's support website.

Check for Software Issues:

• Sometimes, third-party software or malware can interfere with startup processes.
• Run a full system scan using your antivirus software to check for any malicious programs.
• Consider performing a clean boot to see if a startup program is causing the issue.

HP Startup Message:

• If you are receiving a message directing you to visit www.hp.com/go/techcenter/startup, follow the instructions provided on that page.
• It may contain specific troubleshooting steps or updates relevant to your laptop model and startup issue.

Hardware Check:

• Perform a hardware diagnostic test to check for any hardware failures.
• HP laptops often have built-in hardware diagnostic tools that can be accessed during startup by pressing a specific key (often F2 or Esc) repeatedly when the laptop first turns on.
• Run both quick and extensive tests to identify any issues with components like the hard drive, memory, or battery.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support