dpc watch dog error code

[rlthng]

dpc watch dog error.  What should I do?  Also graphics issue.  Computer made loud beeping sound while in face book.  Then shortly there after it crashed.  I had to maual shutdown.  Just a mom here looking for help.  I don't download items.  I use my laptop for fb, instagram and netflix.  Can anyone help.?  Thank you so much!

[IT_WinSec]

Hello @rlthng

• What do you mean by the "graphics issue" - please, elaborate and provide details.
• Despite the errors, are you able to start your PC now ? If positive, how is it running ?

The crash and the DPC watchdog error is a kind of Blue Screen of Death (BSOD) error.

BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.

A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).

Here is the HP official article which includes details >> http://support.hp.com/us-en/document/c04593971

In order to troubleshoot, I would need some specific information. Perform the steps if you are able to start the PC.

First - configuration

When you start your computer to Windows, go to Start ->  Control Panel -> System should be opened.

 Then follow the instructions here to Disable Automatic Reboot after Blue Screen Errors

Uncheck "Automatically restart" option and click OK.

Please, configure your WIndows to create kernel memory dump file as per these instructions here:

http://www.howtogeek.com/196672/windows-memory-dumps-what-exactly-are-they-for/

When BSOD screen appears your computer shall not reboot but the blue screen will remain on top.

Please, write here absolutely everything you will see on the screen. (of take a picture and upload it here or somewhere else). There can be some code which may help me help you. After that you will have to hard restart your computer.

Second - collect dump files

After reboot/restart , open the Computer (Windows Explorer) and go to C:\Windows\

Open Minidump folder

There should be some dump files inside the folder.

Mark them all, right click them all (when marked) -> choose Send to -> Compressed (zipped) folder

Windows will now create a zip archive

I will need this zip archive containing the dump files. They may help me providing technical information about why the issue happens. Once you have the files, upload them somewhere (e.g. OneDrive, Google Drive, Dropbox, etc...) and provide me with link to download

Third - test your hardware for issues

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, start hitting the Esc button repeatedly (like tap-tap-tap).

This should open a HP Startup Menu

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

If the tests pass without issues, continue. If not, please, let me know

Four - check your PC for viruses/malware

You can use the free HitmanPro or ESET Online scanner

>> http://www.surfright.nl/en/hitmanpro

>> https://www.eset.com/us/online-scanner/

Last but not least - Update all your drivers using HP Support Assistant

Instructions

>> http://support.hp.com/us-en/document/c03467905

Looking forward to your reply. Let me know the results of the test. Post back if you face difficulties.