dramatic shutdown

[Madmax54]

Aftershave installing sp74101.exe my laptop do not startup anymore ,even reinstall from backup not works.

I think no problem I Will installatie Windows 10 again from a bootable disk ,no he will not . I erase my HD and  format him , nothing works he  write "we can not find or make a systempartition please look to the logbook from setup for further details.

I have make 1 partion of 25Gb he accept that but refuse to install Windows 10 everytime he write the same message.What can I do ,what do I wrong .thanks for the replay zorba

[KrazyToad]

@Madmax54

Welcome to HP Support Community

Did you reinstall the Windows 10 using the HP Recovery Media?

Meantime I suggest you run a Hard drive Test to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Hard drive

Keep me posted and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Madmax54]

The test was OK no problem ,can the format be the problem? I can not choose wich format to use, NTFS or another kind of format ,the setup give no possibillity to do that.Can I try maybe to find on the internet a program to place on a usb stick to boot my pc and then format my HD under NTFS and than try to install Windows 10. Recovery media is no possibillity because a few years ago I must exchange my broken HD ad I lose all recovery data. Thats why I must install directly Windows. Krazy Toad thanks for you help and maybe for further help

Regards

Zorba 

[KrazyToad]

@Madmax54

If you do not have the Recovery Media, you can contact HP Support to order one. Reinstalling Windows with the HP Recovery Media should fix this issue

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.