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Message 1 of 2
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Flag Post

dreaded grey screen when I sign in on my Chromebook under my account, but loads fine as a guest.

HP Recommended
Chromebook
Chrome OS

when i sign in my chromebook under my account I get the evil grey screen, if i use the refresh/power button trick i get sent back to the main account page where I first started, I enter my password, and we are back to the grey screen. But if I sign in as a guest all is well. loads perfectly. Should add- this started after I disabled a Flag(no idea)because my videos were always pixilated. I am a complete idiot with this stuff, can anyone help?

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HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@NewbieTechie

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you perform a Power Wash and let me know if that helps

 

Link: https://support.google.com/chromebook/answer/183084?hl=en

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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