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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: drivers not installed 17-g121wm energy star notebook
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02-28-2017 12:39 AM
I had a failed restore and had to download a windows 10 iso from Microsoft. That installed fine but now my hdmi port does not work. I found that, in my device manager, I have 7 devices that do not have their drivers installed. HP, unfortunately, does not provide drivers for the motherboard of this model. Where do I go from here?
Solved! Go to Solution.
Accepted Solutions
03-03-2017 01:12 AM
Try this for the other device
http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=vc_172405_1
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-VJ
Although I am an HP Employee, I am speaking for myself and not for HP.
02-28-2017 12:56 AM
Hi
The link below has the drivers avilable from hp for win 10 for ur pc
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****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****
-VJ
Although I am an HP Employee, I am speaking for myself and not for HP.
02-28-2017 02:47 PM
For some reason, HP does not provide drivers for this product as shown: No software or drivers are available for this product with the selected operating system. Please make a different selection, or visit the product homepage.
03-01-2017 12:01 AM
I have been able to update six of the seven devices through the device manager. The one that I could not update is located on the PCI Express Root complex.
The device instance path is: ACPI\SMB0001\3&11583659&D
At this point, the computer is not able to detect another moniter through the HDMI port.
Is this a software issue or a hardware issue?
03-01-2017 02:35 AM
HI
Try installing this
http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77768.exe
or this driver
http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75760.exe
***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****
****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****
-VJ
Although I am an HP Employee, I am speaking for myself and not for HP.
03-03-2017 12:04 AM
Thanks for your help! We are getting closer. The HDMI port works but I still have an unknown device, in the device manager, that has no drivers installed. I am having issues with the usb ports. I think I need the usb3 drivers. It would be nice if HP provided the drivers for my notebook.
03-03-2017 01:08 AM
Hi
Try this link for USB 3.0 Driver
***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****
****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****
-VJ
Although I am an HP Employee, I am speaking for myself and not for HP.
03-03-2017 01:12 AM
Try this for the other device
http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=vc_172405_1
***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****
****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****
-VJ
Although I am an HP Employee, I am speaking for myself and not for HP.
03-04-2017 10:30 AM
Glad to help!
Cheers!!!:smileyhappy:
***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****
****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****
-VJ
Although I am an HP Employee, I am speaking for myself and not for HP.
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