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‎02-28-2017 12:39 AM

HP Recommended
Product: 17-g121wm energy star notebook
Operating System: Microsoft Windows 10 (64-bit)

I had a failed restore and had to download a windows 10 iso from Microsoft. That installed fine but now my hdmi port does not work. I found that, in my device manager, I have 7 devices that do not have their drivers installed. HP, unfortunately, does not provide drivers for the motherboard of this model. Where do I go from here?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-03-2017 01:12 AM

HP Recommended

Try this for the other device 

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=vc_172405_1

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

View solution in original post

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9 REPLIES 9

‎02-28-2017 12:56 AM

HP Recommended

Hi

 

The link below has the drivers avilable from hp for win 10 for ur pc

 

http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-17-Notebook-PC-series/8499304/model/8961...

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎02-28-2017 02:47 PM

HP Recommended

For some reason, HP does not provide drivers for this product as shown: No software or drivers are available for this product with the selected operating system. Please make a different selection, or visit the product homepage.  

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‎03-01-2017 12:01 AM

HP Recommended

I have been able to update six of the seven devices through the device manager. The one that I could not update is located on the PCI Express Root complex.

The device instance path is: ACPI\SMB0001\3&11583659&D

At this point, the computer is not able to detect another moniter through the HDMI port.

Is this a software issue or a hardware issue?

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‎03-01-2017 02:35 AM

HP Recommended

HI

 

Try installing this 

 

http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77768.exe

 

or this driver

 

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75760.exe

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎03-03-2017 12:04 AM

HP Recommended

Thanks for your help! We are getting closer. The HDMI port works but I still have an unknown device, in the device manager, that has no drivers installed. I am having issues with the usb ports. I think I need the usb3 drivers. It would be nice if HP provided the drivers for my notebook.

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‎03-03-2017 01:08 AM

HP Recommended

Hi

 

Try this link for USB 3.0 Driver

 

https://downloadcenter.intel.com/download/26253/Intel-USB-3-0-Host-Controller-Adaptation-Driver-for-...

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎03-03-2017 01:12 AM

HP Recommended

Try this for the other device 

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=vc_172405_1

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎03-03-2017 08:46 PM

HP Recommended

Thanks for the help!!!

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‎03-04-2017 10:30 AM

HP Recommended

Glad to help!

 

Cheers!!!:smileyhappy:

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No
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