• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-08-2019 07:29 PM

HP Recommended
Product: dv5-1159se (Pavilion)
Operating System: Microsoft Windows 10 (64-bit)

I Recently installed Windows 10 on an HP dv5-1159 for my friend. Everything works flawlessly except there is a single Yellow bang (device unkown) in dev manager. I foud a driver a couple of days back for ''HP ProtectSmart Hard Drive Protection" from a guy named "Banheim" which seemed to satisfy it, but then came the dreaded 'October Update' which apparently blew it away (yelllow bang is now back). I was wondering if anyone can find the driver as I can't. The Hardware ID is:

 

ACPI\VEN_HPQ&DEV_0004
ACPI\HPQ0004
*HPQ0004

 

..any help would be appreciated! - Thanks!

 

2 REPLIES 2

‎01-08-2019 07:54 PM

HP Recommended

Have you updated the chipset driver? That's the foundation on which all the other drivers stand.

Was this reply helpful? Yes No

‎01-08-2019 07:59 PM

HP Recommended

Windows 10 was smart enough to handle that. As it turns out I was able to locate the driver again (took a couple of days). Driver for HP ProtectSmart Hard Drive Protection is the sp58423:

 

http://ftp.hp.com/pub/softpaq/sp58001-58500/sp58423.exe

Tags (1)
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.