[edit] service

[Ashis00700]

Hello hp India 

I'm Ashis from West Bengal 

I had registered a case ID and it's over an 1 and half month ,[edit] . My warranty is on the edge of 2 months remaining,even the technician is not able to detect my problem. [edit]

[Sneha_01]

Hi @Ashis00700.

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing some frustrating issues with your HP Notebook and the warranty service. Since your warranty period is nearing its end and you haven’t received a satisfactory response to your technical issues.

May I know what is the issue with the Notebook?  Could you please elaborate? Could you please share the case ID with us in a private message?

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Ashis00700]

When I turn on my device it stuck on hp logo with please wait loading in below of hp logo,after that it take me to a blue screen to select keyboard layout,then I select US after that it take to two options 1.Troubleshoot ,2.Turn off your PC ,I select 1 and it take me to different options 1.startup recovery,2.command prompt,3.uninstall updates,4.UEFI settings,5.Image recovery,6.Restore your PC,I select 1 and it say startup repair couldn't repair your PC shutdown or Advance options,then I turn it off