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‎05-04-2016 02:30 PM

HP Recommended
Product: hp pavilion dv7-6b55dx
Operating System: Microsoft Windows 7 (64-bit)

cannot open or download email attachments or internet downloads...internet shuts down

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-05-2016 12:09 AM

HP Recommended

Hi,

 

Looks like you are using webmail. Which browser are you using ? Have you tried to use other browser ? For example: you are using IE now, please switch to Firefox or something else.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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5 REPLIES 5

‎05-04-2016 02:46 PM

HP Recommended

Hi,

 

Do you know what is the format of the attachment(s) ? You may need add-in to be able to read. Can you save attachment(s) then open it/them ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎05-04-2016 03:27 PM

HP Recommended

yes... on format

no.. won't download, open, or save. internet shuts down.  can't download internet either.

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‎05-05-2016 12:09 AM

HP Recommended

Hi,

 

Looks like you are using webmail. Which browser are you using ? Have you tried to use other browser ? For example: you are using IE now, please switch to Firefox or something else.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎05-11-2016 05:06 PM

HP Recommended

yes, IE is what I am using. I will try the switch.

Don't know if this has anything to relate to problem but after I renewed Norton is when I began experiencing the problem.

thank you for your time & help!!

 

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‎06-09-2016 04:59 PM

HP Recommended

thank you so much for your help! sorry for delayed response but when I switched browsers, no more problems. don't know what happened to IE, but so far no more issues w/different browser. thanks again!

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