envy x360 (13z ay000) boot issue after windows update install F.22 Rev.A firmware

[Abdmajed]

after windows update install new firmware and windows turn on it showed
preparing automatic windows repair

after diagnostic(F2 button) it give me error smart check failed hard drive/SSD 
but the drive was fine before the update

tried installing from USB boot recovery and it give me error:
system bios update failed unable to open bios image file  &  unable to open bios signature file  

found update on HP site F.22 Rev.A  and it will accept installing it but not any older version

tried win + b & win +v to recover bios it give me this error at end

and after that tried HP 4 in 1 recovery tool but it didn't fix it
how can I get the laptop to boot normally again?

[Nal_NR]

Hi @Abdmajed,

Welcome to the HP Support Community. 

I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Abdmajed]

already removed OS and re install all
with recovery drive from another laptop from another manufacture(Lenovo)

[Nal_NR]

Hi @Abdmajed,

Welcome to the HP Support Community. 

I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Nal_NR]

Hi @Abdmajed,

I request you talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
   1. Enter the serial of your device.
3. Select the country from the drop-down.
4. Click on "Show Options".
5. Fill the web-form. A case number and phone number will now populate for you

Or you may also find the nearest service center by clicking the link below. 

https://support.hp.com/in-en/service-center- service center link using zip/pin code

Thanks