Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting . Or if you need technical support for your calculator visit: HP Calculators. .
New member
1 0 0 0
Message 1 of 2
Flag Post

erreur critical process died + redémarrage en boucle

HP Recommended
17 by0080nf
Microsoft Windows 10 (64-bit)

Bonjour à tous, 


J'ai un gros problème sur mon ordinateur portable depuis quelques jours, il affiche un code erreur: "critical process died" au démarrage, d'ailleurs le démarrage échoue et il propose de recommencer ou d'aller dans les options avancées.

Je suis perdue, j'ai essayé diverses méthodes:

- l'outil de redémarrage système

- désinstaller les mises à jour

- la restauration du système (sans succès car je n'ai aucun point de restauration!)

- le mode sans échec (le fameux bureau noir n'apparaît pas)

AIDEZ-MOI, j'ai des documents importants et je veux les récupérer, c'est ce qui est LE PLUS IMPORTANT!



2,483 2,463 32 34
Message 2 of 2
Flag Post
HP Recommended

Hey @celine123  !

Hope your doing fine! 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.

Thank you for your understanding.


I work on behalf of HP.
HP Support Community Moderator
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation