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HP Recommended
HP Laptop PC 15s-fq2000 (2D119AV)
Microsoft Windows 11

Hi everyone!
I'm having troubles with Windows Update Centre.
It keeps showing me that there is an error occurring when my laptop is trying to install updates (0x80071a91).
Surfing for troubleshooting I've tried:
sfc /scannow - everything is good
Dism /Online /Cleanup-Image /RestoreHealth - there is an error 6801. I can't solve this one because I couldn't find any information on it.

Restarting, using hp support assistant, reseting the update center cache and stop and start update services didn't help.
Maybe I need to so smth in specific order but I can't figure it out.
Please, help me!🤗


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