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‎05-19-2025 07:41 PM

HP Recommended
Operating System: Microsoft Windows 11

Good afternoon. After step 16, when you restart the computer without disconnecting the USB, it doesn't load the next step, which continues with the recovery. Instead, it loads the faulty operating system. What could I do in this case? I have an HP product name 227x7ua#aba, and its C drive is soldered to the motherboard.

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1 REPLY 1

‎05-21-2025 06:59 AM

HP Recommended

Hi @christianrocca,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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