error message when trying system recovery with a usb device

[josh085180]

yes im getting error screen after trying to reinstall my system from a usb that hp sent to me thru the mail the message says this computer is not supported by the system recovery media . you will be able to recover this system with this media .. Error: 0100-82A9-8505-0122-0-1.. what do i do now ???

[Lil_Boy_Blue]

Hi

The USB recovery Media is usually specific to a Model, still meeting the factory specs.

So either the USB is faulty, or there is a mis-match in the spec it looks for and the actuality.

So contact HP.

If the OS for the Stream was/is Windows 10, and you can make a USB from another PC...

If in doubt please ask.

This First part only works when a valid Recovery Partition is enabled.

If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.

Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…

W8.x and W10 should activate automagically from their embedded licence key.)
https://www.microsoft.com/en-us/software-download/windows8ISO
https://www.microsoft.com/en-us/software-download/windows10

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.

NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.