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‎05-27-2020 01:17 AM

HP Recommended
Product: 15-da0102tu
Operating System: Microsoft Windows 10 (64-bit)

I was creating recovery media on dvd-r disc, after the complete of disc - 1 out of 4, showing  "we are experiencing errors recovery media creation, please try again" and automatically ejects  the disc. If anyone have idea about this please help me.

1 REPLY 1

‎05-27-2020 05:44 AM

HP Recommended

Hi

The creation process is usually only allowed once.

You need 8.5 Gb (double capacity) DVD's I believe.

 

OR 1 x 16 Gb USB stick.

 

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
https://www.microsoft.com/en-us/software-download/windows10
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

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