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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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You might find this article helpful but do not download any software from the author..
https://www.makeuseof.com/how-to-fix-0x800f0831-error-in-windows-10-11/
I assume this is a windows update and not an HP update.
Device drivers should be installed only if the HP support assistant recommend it. There can be problems updating device drivers using the "optional updates" feature of windows.
What update caused the problem? if it was an update to windows 11 from 10? if so, there is a better way to update rather than going through the microsoft one.
You might want to run diagnostics before a major update
Tap the ESC key after powering on to run diagnostics. Do not allow any updates if disk or memory fail.
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