event log error hpvision service failed to start

[KarenJH1]

I get error The hpvision service failed to start due to the following error:
The system cannot find the file specified.

This is not an error that I have seen before. Does anyone know the file it is looking for? Thanks.

[IT_WinSec]

Hello @KarenJH1

Welcome to the HP Support forum.

Personally, I don't know what is this service and what it is used for. I tried searching but could not find a concrete information.

However, we might be able to investigate , find and/or disable or delete this so that you do not get this message.

If you want to troubleshoot this, please download Autoruns (from Microsoft) from this URL => http://live.sysinternals.com/autoruns.exe

Information about the product => http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

The log will show me information about what starts along with your computer and will provide certain info about services/files

- Save the .exe file on your Desktop

- Run Microsoft Autoruns  with Administrator rights (right click the file -> Run as Administrator).

Agree with the standard license agreement from Microsoft.

- Once Autoruns is started, it will need some seconds (could be a minute) to gather the snapshot, wait for it.

Once it is ready, you will see the word Ready in the lower left side.

• Click on Options

Make sure that only the following are selected:

• Hide Empty Locations
• Hide Windows Entries

- Click on  Rescan button  or  click on File -> Refresh to rescan the system.

It will need some seconds (could be a minute) to gather the snapshot, wait for it.

Once it is ready, you will see the word Ready in the lower side.

- Finally, click on File -> Save

Save the snapshot on the desktop in .TXT file

Open the newly created TXT log file.

Mark and Select all of the text (e.g. CTR+A), copy it

and

visit http://pastebin.com/  to paste it there

Create new paste and give me the pastebin URL to see the log file.

Looking forward to your reply.