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05-24-2024 07:01 PM
Own a HP Laptop 15, wireless and wired mouse stopped working after computer was dropped, mouse pad on laptop continues to work. Mouse is not recognized in the device manager, tried uninstalling and reinstalling usb driver, still no luck, Any recommendations?
05-26-2024 11:34 AM
Dropping a laptop is one of the most damaging things you can do -- as it often results in micro cracks to the motherboard, if not damage to other internal parts like the drive.
The mousepad has no moving parts, so it looks like it survived, but a wireless mouse usually uses a USB stick for connection.
IF it does, since you said a wired mouse does not work and it uses a USB stick, then some internal connection to the USB ports got broken.
IF it does not, then some internal circuitry got broken.
Either way, the only way to fix this is to pay a fortune to a laptop repair shop to completely disassemble the laptop and visually inspect the motherboard and components for damage -- and even then, they might not find the issue,.
Sorry, but only military-grade laptops, which cost THOUSANDS of dollars, are built to survive being dropped.
I am a volunteer and I do not work for, nor represent, HP