fTPM NV STRUCTURE CORRUPTED ERROR

[Indresh-Mishra]

Hi

Recently I started getting the following message upon booting my new HP laptop. 

"Press Y to reset fTPM, if you have Bitlocker or encryption-enabled system, the system will not boot without a recovery key.  Press N to keep previous fTPM record and continue system boot.  fTPM will NOT be enabled with new CPU unless fTPM is (previously initialised) you could swap back to the old CPU to recover TPM related keys and data ?  YES / NO"

I have been pressing N and system then boots as normal.

Does anyone know what this message means and how we stop it from occurring?

Also, I have contacted HP Support more than 10 times. They do nothing except open cases which never get resolved. Besides, my laptop has several other issues. 90B cooling fan error (the fan was replaced under warranty but the error did not go away), unexpected shutdowns, lockings and restarts while gaming, and slow battery charging. I am running out of patience since HP has not been able to solve any of my issues.  Any help will be appreciated.

[praveen196]

@Indresh-Mishra Welcome to HP Community!

I understand that you are getting fTPM NV structure corrupted error.

Firmware Trusted Platform Module (fTPM) for Select AMD Client Systems, As you're unable to login into the system due to recovery key. 

I would request you to contact our Phone Support and our Support Engineers should be able to sort this out.

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP phone support number or Chat option listed

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Indresh-Mishra]

@Praveen196 What about the 90B Cooling Fan error though? My fan has been replaced once but I am still getting it. Although a technician is coming to replace it once again but I fear that the error might show up again. I am not even able to play games because the fan is not working. The laptop shuts down or restarts when I start playing games.