• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP 15.6 inch Laptop PC 15-fd0000 (9R7K6AV)
Microsoft Windows 11

The system show the option for facial recognition, fingerprint and pin set up but the option are currently unavailable . My laptop is HP 15 fd0xxx

1000137911.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Rajorsi 

 

You should ask Microsoft. Please try

 

                Change or reset your PIN

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

3 REPLIES 3
HP Recommended

@Rajorsi 

 

The specs of your machine is

 

              https://support.hp.com/au-en/document/ish_7737544-7737589-16

 

1. Facial recognition: It does NOT have a camera to support this option,

2. Finger Print: It does NOT have fingerprint reader nor sensor.

 

Therefore the ONLY option you can do is to setup a PIN

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

The pin set up option also unavailable how can I set pin if their not set up option.

HP Recommended

@Rajorsi 

 

You should ask Microsoft. Please try

 

                Change or reset your PIN

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.