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‎07-12-2024 11:11 AM

HP Recommended
Product: HP Pavilion 15-cs1063cl
Operating System: Microsoft Windows 10 (64-bit)

I need to reinstall the factory Windows 10 64-bit image for a Pavilion 15 laptop. I have not had any luck finding a place to get the image - laptop is out of warranty. 

It belongs to my mother and it updated itself to Windows 11, and has become unusable ever since. I would like to get it back to its original condition on Windows 10.

Category:
2 REPLIES 2

‎07-12-2024 10:20 PM

HP Recommended

@FFS76 

 

For (original) Windows 10/11. please use Cloud Recovery tools


                      https://support.hp.com/us-en/document/ish_4511095-4511141-16


Regards.

BH
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‎07-13-2024 09:26 PM

HP Recommended

Thank you, I appreciate the info. I had used it in the past on other machines and it was great, but couldn't recall the name of the tool. However, because the laptop is over 5 years, it wouldn't recognize the product ID. I found a number for HP Support and learned that the tool will not work. I'll have to purchase support to get the image and the method, which is okay. It is what it is.

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