factory reset computer: disconnects and suffers severe lagspikes

[Oskarlange]

Hello

I've recently reset my computer.

Afterwards it was spiking in lag.

I've tried to update the graphics driver, the driver through the HP support app, and also windows. However it still happens. Anyone who knows how to fix the issue or learn more about what causes it?

Thanks in advance

Oskar

[VikramTheGreat]

Hi @Oskarlange,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It’s genuinely frustrating when your system starts lagging after a reset, especially after you’ve done all the right things like updating drivers and Windows. Let’s dig deeper and try to uncover what’s causing those spikes.

Here’s What You Can Try Next

1. Check Background Processes

After a reset, Windows might be running indexing, updates, or syncing in the background.

• Open Task Manager (Cmd + Space → type Activity Monitor on Mac or Task Manager on Windows).
• Look for high CPU, Disk, or Memory usage.
• Sort by usage and note any processes that seem unusually heavy.

2. Disable Startup Apps

• Go to Task Manager > Startup tab.
• Disable apps you don’t need launching at boot. This can reduce initial lag.

3. Run HP Hardware Diagnostics

• Restart your PC and press F2 repeatedly to enter HP UEFI diagnostics.
• Run System Tests > Extensive Test to check for hardware issues.

4. Check for Power or Thermal Throttling

• If your system overheats, it may throttle performance.
• Use HP Command Center or OMEN Gaming Hub (if available) to monitor thermals.
• Make sure vents are clean and airflow is unobstructed.

5. Run Performance Monitor

• Press Win + R, type perfmon /report, and hit Enter.
• Windows will generate a diagnostic report that can reveal bottlenecks.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Oskarlange]

Hi, It does not let me run diagnostics and tells me to go to your website to update. However this does not seem to work. When i unpack the tool, it doesnt seem to appear anywhere and it displays the same image when I try to run the diagnostics again.

As I mentioned the problem arose when I factory reset my PC. I deleted a couple of HP apps, that chatGPT told me weren't important in order to fix the problem - I know never trust chat. Is that something that can be the source of the problem? I've uploaded two images. One is of the error message and another is of the HP apps left on my PC. 

Thanks in advance and thanks for the reply

[VikramTheGreat]

Hi @Oskarlange,

Thank you for sharing the image and letting me know about the trouble.

Please try a BIOS restore on the Pc first, and then run an Extensive test on the Pc and let us know the result.

BIOS Restore:
1) Shut down the computer, keep the charger plugged in
2) Hold down the Windows and B buttons together while the computer is still turned off.  
3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears.  
4) Follow the on-screen instructions and click on OK.

Extensive Test -
1. Hold the power button for at least five seconds to turn off the computer. 
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key. 
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. 
4. Click Extensive Test.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat