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‎07-25-2025 07:03 AM

HP Recommended

I have  a HP Pavilion B&O laptop (model bro018na), it is actually my sisters and had virtually ground to a halt. I attempted to download Norton 360 to give the laptop a good health check, and hopefully speed it up. Unfortunately this seemed to exacerbate the issue, and eventually I opted for a factory reset after exhausting other options.

Sadly the factory reset has failed, twice. I am at a loss on what to do next, Its out of warranty, but looking for the option for HP to fix for me (collect & fix), but there is no obvious path for this.

Help!

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1 REPLY 1

‎07-25-2025 07:28 AM

HP Recommended

I have also attempted to download the HP cloud recovery tool, but it will not recognise the Product ID for the broken laptop, not having a good day!

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