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PaulyV7
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factory reset my HP Stream 14 laptop

HP Stream 14
Microsoft Windows 10 (32-bit)

I have an HP Stream Model 14-cb011wrn.  I think the Windows needs to be reinstalled.  I cannot access the laptop because it is not accepting my windows password,   I would like to factory reset or figure out how to reinstall Windows.  I've tried using Windows 10 installation media via USB flash drive, but the computer will not accept it.  Does anyone have any other suggestions here?  thanks.

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HP Recommended

factory reset my HP Stream 14 laptop

@PaulyV7 

 

HP Stream Model 14-cb011wrn is an invalid model/product. Is it an HP Stream - 14-cb011wm ? Its specs

 

      https://support.hp.com/lv-en/document/c06160936

 

It has  32 GB eMMC for storage and that is the killer. Please use the following way

 

   https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-Windows-10-OS-on-an-HP-Stream-with-3...

 

Regards.

BH
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PaulyV7
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factory reset my HP Stream 14 laptop

i appreciate your quick response however i am not able to pass the windows password screen.  it will not accept the set up PIN or password.  I believe my 8 year old may have changed this somehow.  He uses this computer to play his games.  I tried to do a restore but i receive the message that there is not enough memory space to execute the factory reset.

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