• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-18-2020 09:16 PM

HP Recommended
Product: HP Stream 14
Operating System: Microsoft Windows 10 (32-bit)

I have an HP Stream Model 14-cb011wrn.  I think the Windows needs to be reinstalled.  I cannot access the laptop because it is not accepting my windows password,   I would like to factory reset or figure out how to reinstall Windows.  I've tried using Windows 10 installation media via USB flash drive, but the computer will not accept it.  Does anyone have any other suggestions here?  thanks.

2 REPLIES 2

‎01-18-2020 09:44 PM

HP Recommended

@PaulyV7 

 

HP Stream Model 14-cb011wrn is an invalid model/product. Is it an HP Stream - 14-cb011wm ? Its specs

 

      https://support.hp.com/lv-en/document/c06160936

 

It has  32 GB eMMC for storage and that is the killer. Please use the following way

 

   https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-Windows-10-OS-on-an-HP-Stream-with-3...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-19-2020 06:36 AM

HP Recommended

i appreciate your quick response however i am not able to pass the windows password screen.  it will not accept the set up PIN or password.  I believe my 8 year old may have changed this somehow.  He uses this computer to play his games.  I tried to do a restore but i receive the message that there is not enough memory space to execute the factory reset.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.