factory reset my lap top not just reset windows

[kim_clement]

My son thought he was going to help me out with my blindness issues and changed the settings in the display to custom settings.....Now the menus for browser settings and computer notifications are a font of 3!  I read that it can be next to impossible to get the settings back before the customization took place.  I was wondering if there is still the option in the HP Assistant for a factory reset?  I don't need to change the Windows settings.....it's my system's settings   😕

[Max3Aj]

@kim_clement, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Thanks for explaining your situation so clearly — and I totally understand how frustrating it must be to navigate a system with unreadable fonts, especially with vision challenges.

Please try these steps,
 

Option 1: Use HP Recovery (Factory Reset)

If your HP laptop still has the HP Recovery partition, you can perform a full factory reset that restores the system to its original state — including all HP-specific settings and software.

Steps:

1. Restart your laptop.
2. As soon as it starts booting, press the F11 key repeatedly until the HP Recovery Manager screen appears.
3. Choose your language and click Next.
4. Select System Recovery.
5. Then choose Factory Reset (this will remove all files and restore the system to its original HP configuration).
6. Follow the on-screen instructions.

This will erase everything on your system, so back up anything important first.
 

Option 2: HP Cloud Recovery Tool

If the recovery partition is missing or corrupted, HP offers a Cloud Recovery Tool that lets you download the original factory image for your specific model.

You’ll need:

• A working second computer.
• A USB drive (at least 32 GB).
• Your HP laptop’s serial number.

You may refer to this document - HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

>HP PCs - How to reset your computer to factory settings (Windows 11, 10) | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support