factory settings

[AyBoru]

hello i can not go back to factory settings and hp recovery manger is missing or deleted i am doing reinstal throug  windows 10 also a error pls i need help with this problem

[Jeet_singh · Accepted solution]

@AyBoru,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post you are in need of support. I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

What is the product number of the PC? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you recently made any software or hardware changes on the PC before the issue started?

Did you try to run any test on the computer from F2? If you haven't tried it yet, please run an extensive system test as well as an extensive test on the Hard drive from F2.

Did you try to contact our HP phone support for assistance?

Could you please respond to this post with the details of the product so that I can provide you with an accurate steps which should help you resolve this issue.

Eagerly waiting for your response!

Regards,