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‎04-21-2020 09:36 AM

HP Recommended
Product: pavilion 17-e016dx
Operating System: Microsoft Windows 10 (64-bit)

Hello. I have a pavilion 17 laptop with a crashed HDD. I copied all my files, but now cannot boot back up. I have an ssd drive, and would like to put in this laptop. Can I put a new hard drive in this computer and make it like it was new?  Is it possible to get my window license from HP with my serial number?

3 REPLIES 3

‎04-21-2020 09:43 AM

HP Recommended

Hi:

 

You should be able to put a 2.5" SSD in place of the failed 2.5" mechanical hard drive.

 

You can reinstall W10 for free by creating a bootable USB installation flash drive using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure...

 

http://h10032.www1.hp.com/ctg/Manual/c04069163

 

 

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‎04-21-2020 10:52 AM

HP Recommended

thank you.  really appreciate it. 

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‎04-21-2020 10:58 AM

HP Recommended

You're very welcome.

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