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‎10-10-2019 05:03 PM

HP Recommended

I have a Pavilion 15 cd040wm the hard drive totally failed. on week after the waranty expired.  i lost everything.  i purchased a new hard drive and tried to load windows 10,  using the windows media creation tool. after windows downloaded and installed on a usb card as well as a cd,   i did both to be sure,   it failed to load got a blue screen that stated windows could not load because of a missing file.   so how can i reload windows on the new hard drive.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-10-2019 05:10 PM

HP Recommended

Hi:

 

If you downloaded the ISO file onto a DVD, did you use software to burn the file to the DVD so that it was bootable?

 

You can't just copy and paste the file to a DVD.

 

Use this utility that I zipped up and attached below that will transfer the ISO file to a DVD so that it is bootable.

 

Another thing is that in order to install Windows from a DVD, you first must go into the BIOS, enable legacy mode and disable secure boot.

 

See this link for the settings to change.

 

https://www.support.hp.com/us-en/document/c03736054/

View solution in original post

Windows7-USB-DVD-Download-Tool-Installer-en-US.zip
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3 REPLIES 3

‎10-10-2019 05:10 PM

HP Recommended

Hi:

 

If you downloaded the ISO file onto a DVD, did you use software to burn the file to the DVD so that it was bootable?

 

You can't just copy and paste the file to a DVD.

 

Use this utility that I zipped up and attached below that will transfer the ISO file to a DVD so that it is bootable.

 

Another thing is that in order to install Windows from a DVD, you first must go into the BIOS, enable legacy mode and disable secure boot.

 

See this link for the settings to change.

 

https://www.support.hp.com/us-en/document/c03736054/

Windows7-USB-DVD-Download-Tool-Installer-en-US.zip
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‎10-10-2019 08:26 PM

HP Recommended

Thanks got it done

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‎10-10-2019 08:47 PM

HP Recommended

You're very welcome.

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