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Message 1 of 2
108
Flag Post

failed system recovery due to missing driver

HP Recommended
HP Envy 17 Notebook PC
Microsoft Windows 7 (64-bit)

Hi, I have an Envy 17 with Win 7 ultimate SP 1.
the system has a intel i7-3610QM and a ATI/AMD Radeon HD 7850M W/ 12 GB ram and a seagate 750GB hybrid Hdd

I am trying to restore my OS onto a new WD Blue 500GB SSD.

The system has met the black screen of endless failed reboots after what appeared to be some kind of critical error due to "an update" of some kind I did not see scheduled anywhere. The system went to a black screen and forced a hard shut down. I have been unable to find a way forward. I get one "pseudo normal boot after I uninstall the display driver but the following reboot or shutdown and start normally goes to a black screen after the orbs and starting windows.

I have tried to reinstall the operating system using the HP recovery DVDs I bought when I bought the system. every time I run the recovery it fails with the message from CTOERROR.flg

"ChkErrBB.CMD : Detect some error during PININST_BBV"

and the error is a missing driver.
1) can I add the driver and restart the system recovery?
I have the WinPE / Windows 7 AIK on another computer.

I can use DISM to add the drivers,

does anyone know how to restart the system recovery?

I know I may have a virus; if so it is pernicious. thanks in advance.

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @codymk39,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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