failure ID identification -

[ITnovice1]

HI - like many I had to purcahse a computer for childs online learning - spent £500.00 on second hand Elitebook 840G3 i7 processor-1 week after warranty ran out we can't access windows - error message- have followed onscreen advice and end up with this message:-

Testing Drive 1

SMART Check  : PASSED

Short DST :  Failed

Failure ID : 90CFL8-000AG4-MFGK7G-60UM03

PRODUCT ID  : L3C67AV

Any advice would be appreciated - if it is a new hard drive then info and which one to buy would be awesome- fingers crossed

it is not as terminal......

Many thanks

ITnovice 🙂

[IT_WinSec]

Hi @ITnovice1 

Thank you for posting in the HP Support Community.

• Yes, it is the hard drive / storage drive. . The test you have done and the error code you provided proves this.  Since this is faulty HDD/hardware component, you will probably not be able to recover your files should you need them. If you want to attempt data recovery, please let me know and I may post additional instructions.
  
  

• You may also consider installing an SSD instead of an HDD - this is strongly recommended as SSDs are way faster, more reliable and lighter. More information about SSDs:

  >> http://www.computerhope.com/issues/ch001396.htm

  >> http://www.pcmag.com/article2/0,2817,2404258,00.asp

• Since the PC is out of warranty, you will need to buy and replace the disk on your own. No worries, it is not expensive.
• Refer to this official video >> https://www.youtube.com/watch?v=-gVB91jUL_U

I would recommend you buy an SSD instead of an HDD.

You need 2.5 inch SSD, type SATA, model/brand of your choice. You may get Samsung, Western Digital (WD), SanDisk, AData, etc... You can get it online or from a local tech store.

>> https://www.currys.co.uk/gbuk/internal-ssd/data-storage/solid-state-drives/355_4681_32418_xx_ba00013...

Last part - once you replace the faulty HDD component with an SSD or HDD - you will need to reinstall back your operating system

How to do it  ? Details are posted in the PDF file below

Let me know how it goes. Provide an update or feedback.

[ITnovice1]

Thank you - Awesome info and instructions - will let you know how it all goes

thanks again for prompt reply