HI - like many I had to purcahse a computer for childs online learning - spent £500.00 on second hand Elitebook 840G3 i7 processor-1 week after warranty ran out we can't access windows - error message- have followed onscreen advice and end up with this message:-
Testing Drive 1
SMART Check : PASSED
Short DST : Failed
Failure ID : 90CFL8-000AG4-MFGK7G-60UM03
PRODUCT ID : L3C67AV
Any advice would be appreciated - if it is a new hard drive then info and which one to buy would be awesome- fingers crossed
Thank you for posting in the HP Support Community.
Yes, it is the hard drive / storage drive. . The test you have done and the error code you provided proves this. Since this is faulty HDD/hardware component, you will probably not be able to recover your files should you need them. If you want to attempt data recovery, please let me know and I may post additional instructions.
You may also consider installing an SSD instead of an HDD - this is strongly recommended as SSDs are way faster, more reliable and lighter. More information about SSDs:
Last part - once you replace the faulty HDD component with an SSD or HDD - you will need to reinstall back your operating system
How to do it ? Details are posted in the PDF file below
Let me know how it goes. Provide an update or feedback.
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