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failure ID identification -

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Elitebook

HI - like many I had to purcahse a computer for childs online learning - spent £500.00 on second hand Elitebook 840G3 i7 processor-1 week after warranty ran out we can't access windows - error message- have followed onscreen advice and end up with this message:-

Testing Drive 1

SMART Check  : PASSED

Short DST :  Failed

Failure ID : 90CFL8-000AG4-MFGK7G-60UM03

PRODUCT ID  : L3C67AV

 

Any advice would be appreciated - if it is a new hard drive then info and which one to buy would be awesome- fingers crossed

it is not as terminal......

Many thanks

ITnovice 🙂

 

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Hi @ITnovice1 

 

Thank you for posting in the HP Support Community.

 

  • Yes, it is the hard drive / storage drive. . The test you have done and the error code you provided proves this.  Since this is faulty HDD/hardware component, you will probably not be able to recover your files should you need them. If you want to attempt data recovery, please let me know and I may post additional instructions.

  • You may also consider installing an SSD instead of an HDD - this is strongly recommended as SSDs are way faster, more reliable and lighter. More information about SSDs:

    >> http://www.computerhope.com/issues/ch001396.htm

    >> http://www.pcmag.com/article2/0,2817,2404258,00.asp

 

 

 

I would recommend you buy an SSD instead of an HDD.

You need 2.5 inch SSD, type SATA, model/brand of your choice. You may get Samsung, Western Digital (WD), SanDisk, AData, etc... You can get it online or from a local tech store.

>> https://www.currys.co.uk/gbuk/internal-ssd/data-storage/solid-state-drives/355_4681_32418_xx_ba00013...

 

 

Last part - once you replace the faulty HDD component with an SSD or HDD - you will need to reinstall back your operating system

How to do it  ? Details are posted in the PDF file below

 

Let me know how it goes. Provide an update or feedback.

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
Learn how to replace the hard disk drive or SATA SSD on the HP EliteBook 840 G3 Notebook PC.For other helpful videos go to http://hp.com/supportvideos or htt...
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Thank you - Awesome info and instructions - will let you know how it all goes

thanks again for prompt reply 

 

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